Just about every government agency has a public information officer, but most don't do a very good job at actually informing the public. The Arizona Department of Transportation has raised the bar in this category. Before you leave the house, check the ADOT Twitter page (@ArizonaDOT), which constantly has the latest information on the condition of Arizona's highways. They also deliver the information well — the ADOT team has great jokes about its findings on the state's highways, and it personally responds to everyone's specific questions about their trips. Part of the PIO's job also is answering reporters' questions, and we have nothing but positive reviews (so far) about our interactions with this team. Attention, every other government agency: This is how it's done.
www.azdot.gov